OUR PROCESS

The Awa’Mazing Method for Exceptional Hospitality

A simple, proven framework that transforms hotels from “functional” to unforgettable.

1. LEARN

We start by seeing your hotel with fresh eyes.

We listen, we observe, we walk your guest journey from end to end.

We uncover your strengths, your blind spots, and what guests really feel.

➝ This is where we identify the emotions you create — and the ones you should create.

2. PLAN

This is your strategy phase.

Clear positioning. Signature experience. Standards. SOPs. Brand voice.

We build a tailored roadmap that aligns your vision, your team, and your reality.

➝ No more guesswork. Everything becomes intentional.

3. MAKE

This is where the magic takes shape.

We redesign your touchpoints, uplift your communication, train your teams, elevate your service rituals, and implement the tools you need (AI, SiteMinder, automations…).

➝ It’s hands-on, practical, and immediately visible for your guests.

4. MEASURE

What gets measured improves.

We track reviews, operational KPIs, revenue impact, upsell performance, team adoption, guest sentiment…

We refine until the results match the ambition.

➝ You SEE the evolution — in numbers and in experience.

5. SUPPORT

This is not a “project.” It’s a partnership.

We guide your team, support your managers, fix what slips, strengthen what works, and stay by your side as your hotel grows.

➝ Because consistency is what turns a beautiful hotel into a memorable one.